At YDS (Your Dream Space), we are committed to providing a seamless and professional experience to every customer, from the initial consultation to the final installation. As a trusted bathroom and kitchen renovation company, we understand the importance of timely and safe delivery for the success of your project. This Shipping and Delivery Policy outlines our practices, timelines, and responsibilities to ensure your renovation materials and products arrive safely and efficiently.

1. Scope of Delivery

YDS (Your Dream Space) offers delivery services exclusively for products, materials, and accessories purchased as part of a renovation project contracted with us. We currently do not offer individual product shipments to customers outside of an ongoing renovation project.

Deliveries are made to locations within India, depending on the coverage of our logistics partners and service availability in the project area. If you are unsure whether your location is covered, our support team will be happy to assist you during your inquiry.

2. Delivery Timelines

Lead times vary depending on project scope, material availability, customization requirements, and project location. Generally:

1. Standard Products: For products that are in stock and do not require customization, delivery is typically scheduled within 7 to 10 business days after order confirmation and payment.
   
   
2. Customized Products: For custom items, such as modular kitchen accessories or custom bathroom fixtures, delivery may take 3 to 4 weeks, depending on production time and supplier specifications.
   
   
3. Project-based Scheduling: Delivery is typically coordinated to fit the renovation schedule. Our project team ensures that deliveries are scheduled in phases to avoid storage issues and optimize facility efficiency.
   
   

All delivery dates are approximate and will be clearly communicated during the planning phase.

3. Shipping Charges

Shipping costs are typically included in the total project cost presented to the client. If there are exceptions or additional charges due to remote locations, special delivery requirements, or urgent requests, they will be communicated and agreed upon prior to final billing.

There are no hidden charges: any applicable shipping rates are transparently detailed in the quote or invoice.

4. Delivery Process and Tracking

Once an order is confirmed and scheduled for delivery:

1. Our logistics team will contact you at least 24 hours in advance to coordinate your delivery time.
   
   
2. Deliveries are made during regular business hours (Monday to Saturday, 9:00 AM to 6:00 PM). Weekend or after-hours deliveries are available, subject to availability.
   
   
3. If necessary, we provide real-time tracking or delivery status updates for high-value items through our logistics partners.
   
   
4. All deliveries require a signature or acknowledgment of receipt upon receipt.
   
   

5. Inspection and Acceptance

Upon delivery, we request that you or an authorized representative be present to inspect the items. Please verify the following:

1. External damage to packaging
   
   
2. Missing components
   
   
3. Product defects
   
   

If you find any discrepancies or problems, please report them to our team immediately. We will arrange a replacement or corrective solution as soon as possible, in accordance with our warranty and return policies.

6. Delays and Force Majeure

While we strive to meet all committed delivery times, unavoidable delays may occur due to circumstances beyond our control (e.g., supplier issues, weather conditions, strikes, or transportation disruptions). In such cases:

1. We will keep you informed with timely updates.
   
   
2. We will work to resolve the issue quickly.
   
   
3. No penalty or compensation will be applied for delays caused by force majeure.
   
   

7. Contact and Support

For any questions or concerns regarding shipping and delivery, please contact our Customer Service team:

1. Phone: +91-9873989279
   
   
2. Email: info@ydsindia.co.in
   
   
3. Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM
   

At YDS (Your Dream Space), your satisfaction is our top priority. We strive to ensure that all materials and accessories arrive in perfect condition and on time, so your dream kitchen or bathroom can be realized without unnecessary stress.